Job Title: Software Delivery Manager

Location: London

Company: BritBox International

Reporting to: Senior Portfolio Development Manager

Contract Type: Full-time / Permanent

About Us

BBC Studios’ Direct-to-Consumer (DTC) business brings premium content directly to North American audiences through two distinctive streaming brands: BritBox and BBC Select.

BritBox, the ultimate streaming destination for British TV. We offer an unparalleled collection of thoughtfully curated entertainment—cleverly crafted and full of the charm, wit, and heart that define British storytelling.

Born from the BBC, our mission is to bring authentic British stories to our audiences. Launched in 2017, we are a small but mighty streamer that punches above our weight—available on every major platform and even featured among the bright lights of Times Square—and we’re just getting started.

BBC Select is a documentary streaming service that has been successfully operating since February 2021. It has established itself as the third-largest documentary streaming service in the US. With plans to expand through original commissions, territorial premieres, and new distribution platforms, BBC Select continues to serve a highly engaged audience that values educational, high-quality content. The integration of BBC Select into the DTC organization presents a strong opportunity to leverage shared capabilities, insights, and expertise to accelerate growth and enhance overall customer experience.

If you’re passionate about entertainment, thrive in a fast-paced environment, and want to play a meaningful role in our growth journey, this is your opportunity to be part of a dynamic Direct-to-Consumer business within BBC Studios, bringing the very best of British TV to fans everywhere.

Job Purpose:

We are seeking an assertive and highly organised Software Delivery Manager to serve as the primary point of contact for all development vendors. This role will be crucial in ensuring the alignment of external vendor activities with our internal strategies and objectives. The successful candidate will be responsible for managing vendor relationships, coordinating development activities, and ensuring the successful and timely delivery of projects.

Responsibilities:

• Primary Vendor Liaison: Act as the main point of contact for all development vendors, ensuring clear and consistent communication.

• Vendor Relationship Management: Establish, manage, and maintain strong relationships with vendors, aligning them with company goals and expectations.

• Performance Evaluation: Regularly assess vendor performance, providing feedback and managing contracts and agreements to ensure optimal service.

• Project Coordination: Coordinate development activities across multiple vendors, ensuring that projects are delivered on time and meet quality standards.

• Cross-Functional Collaboration: Work closely with Product Management, QA, Operations, and other internal teams to facilitate project execution and ensure seamless communication between vendors and stakeholders.

• Project Planning: Assist in developing detailed project plans, including scope, milestones, timelines, and resource allocation, aligning vendor work with broader company objectives.

• Risk Management: Monitor project progress, proactively identify risks, and implement mitigation strategies to ensure successful project outcomes.

• Stakeholder Communication: Provide regular updates to stakeholders on project status, risks, and any potential issues, ensuring transparency and timely resolution of concerns.

• Process Improvement: Continuously evaluate and improve vendor management processes, implementing best practices to enhance efficiency and productivity.

• Collaboration Facilitation: Facilitate meetings and discussions with vendors and internal teams to foster collaboration, remove roadblocks, and drive successful outcomes.

• Innovation and Improvement: Promote a culture of continuous improvement and innovation within the vendor network.
  

Knowledge and Experience

• Proven experience in vendor management, preferably within a technology or development environment.

• Strong project management skills, with experience coordinating multiple projects simultaneously across diverse teams.

• Ability to build and maintain relationships with both vendors and internal stakeholders.

• Excellent communication and negotiation skills, capable of assertively managing vendors and resolving issues.

• Experience in risk management and mitigation, with a proactive approach to solving challenges.

• Familiarity with project management tools and methodologies, with a commitment to process improvement.

• Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail and ensuring high-quality outcomes.

• This role is ideal for a highly organised, assertive professional who can juggle multiple responsibilities, ensuring the smooth coordination of development projects across various vendors.
  

Our Values

Our BritBox Global Values not only represent our culture but also ensure that we have principles that shape everything we do. Defined by our employees, they are not just words on a page, but the foundation of how we work together, every day.

Our values have been cascaded into specific behaviours, which are embedded into all of our people processes, including hiring, onboarding, performance evaluation and feedback.

We are proud of our values and seek to hire people who resonate with them

This job spec is not exhaustive and may change from time to time in line with the evolving nature of a dynamic and growing business.